Helpdesk Changes Are Now Live

The new SWOCA Helpdesk is now available.  Please see below for more information.

 

SWOCA will be upgrading to a new version of our helpdesk application, Cherwell, effective August 10, 2017. Users will notice a few differences or changes from the current helpdesk system. Some of these include:

  • The web address to login to the helpdesk portal will change to: support.swoca.net. Please be sure to update your bookmarks for this new address. You will also be able to access the helpdesk though the Portals section of our website.
  • The Helpdesk homepage has been redesigned based on the common requests we receive for tickets.  Select the department or area in which you need assistance.
  • Email confirmations of helpdesk tickets submitted will look a little different and will come from SWOCA Helpdesk instead of OECN Support. If you do not receive an email confirmation of your helpdesk ticket, check your clutter or junk folder. The email confirmation will now come from helpdesk@swoca.net
  • Users will still be able to email helpdesk requests, but attachments are now blocked and will not be included with the ticket. There is a significant cybersecurity risk when personal information is included in an attachment (or in the body of an email) such as an SSID or home addresses. To include an attachment with your request, you will need to login to the helpdesk portal.