Available opportunities at SWOCA and our districts

 

Positions available at SWOCA:

Position Announcement – EMIS Support Liaison

The SouthWest Ohio Computer Association (SWOCA), one of Ohio’s largest Information Technology Centers (ITC), is seeking an energetic, self-starter to join our student team as an EMIS Support Liaison. We are looking for a support specialist with strong customer service skills and in-depth knowledge of EMIS. This position requires a minimum of 2 years of experience in supporting and/or using EMIS software applications. Experience with Frontline’s StudentInformation system is a plus.

Key Responsibilities:

• Provide end-user training and ongoing support for EMIS reporting.
• Translate EMIS requirements and perform user acceptance testing and implementation.
• Serve as a knowledge expert and work closely with end users.
• Focus on continuous training and support on the EMIS requirements from the Ohio Department of Education and Workforce.
• Communicate effectively with a strong focus on customer service.

Qualifications:

• Associate Degree or equivalent experience preferred.
• Minimum of 2 years experience with EMIS software applications.
• Ability to obtain EMIS Professional certifications (CEP, MCEP, and Data Manager).
• Proficiency in all SWOCA supported EMIS software/programs.
• Strong written, verbal, and interpersonal communication skills.
• Ability to make presentations and conduct training sessions for small and large groups.
• Willingness/ability to work as a team member.
• Must pass a criminal background check.

About SWOCA:

Located in Hamilton, Ohio, the SouthWest Ohio Computer Association is a customer-focused organization with an overall customer satisfaction rating of 98.5%. Our mission is to provide high-quality services to our member districts.

Employment Terms:

• Competitive salary range, dependent upon experience and qualifications.
• Full benefits package, including paid vacation and other benefits.
• This is a 12-month, 260-day position with vacation based on public sector experience.

Application Process:

Please send resume and letter of interest to:

Glenda Baker, Associate Director SouthWest Ohio Computer Association

3611 Hamilton-Middletown Rd. Hamilton, Ohio 45011

Visit us on the web http://www.swoca.net or send an electronic copy to: glenda@swoca.net

Apply now to become part of a team that values excellence and customer satisfaction!

 

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Position Announcement – IT Support Technician

 

SWOCA, the SouthWest Ohio Computer Association, has an open position available for an IT Support Technician in our TSS department. We are looking for a customer-service focused support professional to join an established team in support of Staff and students. The Support Technician’s primary responsibilities include daily client support of both technical and non-technical users among our members staff and clients. The technician will also assist other IT staff with ongoing projects and system maintenance.

 

Our Ideal candidate will have an Associate’s Degree or equivalent combination of education and technical experience, a thorough knowledge of Windows and MAC PCs, and experience training and coaching users. In this role you will focus on user support and training for the use and functionality of all aspects of our members IT enterprise. You must be an effective communicator with a strong focus on customer service.

 

The SouthWest Ohio Computer Association, is one of Ohio’s largest Information Technology Centers (ITC), located in Hamilton OH. We are a customer focused organization with an overall customer satisfaction rating of 98.5%. Our focus is on the quality of services we provide. The primary work location for this opportunity is in our Fairfield Township office, with frequent time on site at one or more client location.

 

If you are highly energetic, dependable and have the required experience, please apply today. Applications will be reviewed starting on July 1 2024, and accepted until the position is filled. We offer a competitive salary range, dependent upon experience and qualifications, with full benefits, paid vacation and other benefits.

To apply, or if you have questions about the position, Please send resume and letter of interest to:

 

Marc Hopkins, Chief Technology Officer,  SouthWest Ohio Computer Association

3611 Hamilton-Middletown Rd. Hamilton, Ohio 45011

Visit us on the web http://www.swoca.net or send an electronic copy to: marc@swoca.net

 

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