Support
We're here to help.
When you need help, we are here for you.
Our software teams have a 98.5% satisfaction rate for customer support and nearly 99% satisfaction on problem resolution through helpdesk tickets. Our team of dedicated professionals are here to support your staff and your district needs.
Whether you want to call, email or send in a helpdesk ticket we are here to help you.
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Our dedicated team of fiscal specialists are here to make sure your accounting and payroll processes run efficiently and effectively every day. We understand that these core services are vital to your daily operations. Whether you have questions about payroll deductions, year-end closeout procedures, or you need to add a new user to the system, we are just a phone call or email away. The best way to receive support from our fiscal team is by using one of these ways:
By phone: (513) 869-4730
For assistance email fassupport@swoca.net
Fiscal Accounting Support Team
Olivia French
Fiscal Support Liaison/PR Team LeadOlivia joined SWOCA in 2021 as a member of the Fiscal Support Team. She came to us from Lebanon City Schools where she most recently served as the Payroll Specialist. She is looking forward to assisting you with your accounting and payroll software needs.
Beginning in January 2023 Olivia began her new role as the new Public Relations Team Lead. She is very excited for the new opportunity to help better serve our districts and municipalities.
(513) 869-4735
olivia@swoca.netDiana Weeks
Fiscal Support LiaisonDiana joined SWOCA in May of 2022. She was most recently with the Fairfield City Schools in the Payroll Department. She will be assisting with user support for the Redesign software.
(513) 869-4737
diana@swoca.netKarla Dunlap
Fiscal Support LiaisonJoining SWOCA in 2023, Karla Dunlap comes from prior ESC fiscal department experience, with a focus on payroll. As an Ohio licensed School Treasurer, she has helped several partner districts as they have encountered payroll turnover or other process evaluation requirements. She previously worked in the business sector, having a Business/Human Resources Degree from The Ohio State University. She is excited about taking on a training role within the Fiscal Support Team and invites districts to reach out so we can better understand your needs.
(513) 869-4731
karla@swoca.net
All SWOCA areas are very responsive and staffed by experienced and knowledge-able people.
2018 MCOECN Customer Satisfaction Survey
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Comprehensive fiscal support
USPS
Uniform School Payroll System – Includes all training and support, enhanced reporting for ACA, weekly newsletters, webinars, annual roundtable sessions, USPSWeb, and required state and federal reporting.
USAS
Uniform School Accounting System – Includes all training and support, weekly newsletters, webinars, annual roundtable sessions, 5-Year Forecast, USASWeb, USASDW (data warehouse), and required state and federal reporting.
eFinancePLUS
eFinancePLUS software – a comprehensive enterprise resource planning (ERP) application for financial and human resource operations. Provided in partnership with PowerSchool, eFinancePLUS is a powerful and affordable solution for many school districts.
Safari/ODBC
Report Builder – Customize reports and extracts using Safari for USAS and USPS data.
KIOSK
Employee Information System – Integrated leave system with USPS, pay slips and W-2 access, IPDP compliance.
FISCWeb
Report Repository – Customized district financial reports available on-line, updated nightly, password protected.
SWOCA Helpdesk
Helpdesk System – Web-based system for problem resolution and additional product support.
SCView
Document Management and Workflow System - allows districts to electronically index/store district’s documents, such as Board minutes; payroll information; budgetary reports; and student files. SCView also integrates workflows for requisitions, timesheets, and much more.
AESOP Integration
Payroll integration/automation software; eliminates duplicate data entry into USPS.
SWOCA has dedicated specialists to help you make sense of all the student services available and to help you when you need it most.
School buildings and districts rely on student software services each day for attendance, grade reporting, and scheduling, just to name a few. We understand these systems are critical to maintain smooth operations for you each and every school day.
The best way to receive support from our student team is by using one of these ways:
By phone:
Student Services (513) 869-4780
EMIS Support (513) 869-4775
For Student Services and EMIS assistance email ssssupport@swoca.net
Student Services Support Team
Sue Amburgey
Student Support LiaisonSue has been with SWOCA since January of 2003 and is a part of our Student Services Support Team. She specializes in face-to-face training as well as virtual training and helpdesk support. Sue supports our district users in all ProgressBook modules such as StudentInformation and Gradebook. Sue’s main goal is to make sure SWOCA customers have the tools and knowledge they need to do their job effectively.
(513) 869-4725
sue@swoca.netKim Rison
Student Support LiaisonKim is a member of the Student Services Team joining SWOCA in July 2018. She comes to us with over 21 years of experience in student services at New Miami Schools and over 10 years using the ProgressBook Suite of products.
513-869-4727
kim@swoca.netMelissa Selke
Student Support LiaisonMelissa is a member of the Student Services Team joining SWOCA in November, 2022. Melissa comes to us from Fairfield City School District. She has worked in the student services area of education for over 8 years. Melissa will be supporting the ProgressBook Suite of products.
513-869-4728
melissa@swoca.netElizabeth Davis
EMIS Support LiaisonElizabeth specializes in EMIS compliance and reporting for both staff and student data. She also conducts numerous trainings on EMIS reporting, new EMIS coordinator training, and assists districts with troubleshooting data reporting. Elizabeth is a member of OAEP and the EMIS Advisory Council that reports to the Ohio Department of Education
(513) 869-4729
elizabeth@swoca.netMary Harden
EMIS Support LiaisonMary is a member of the EMIS Services Support Team, joining SWOCA in 2021. Mary comes to us from Madison Local School District. She has worked in the student services section of education for many years, including seven years as an EMIS Coordinator. She is an OAEP Certified EMIS Professional and is also a graduate of the SWOCA SEAL program.
513-869-4718
mary@swoca.net
SWOCA is wonderful to work with. Their response time when you need help is great and they always go above and beyond to help with any issues.
2018 MCOECN Customer Satisfaction Survey
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Ticket
Comprehensive student support
EMIS
Education Management Information System – State required reporting system for student, staff, and financial information. Includes all training and support, webinars, and weekly newsletters.
StudentInformation System – formerly known as DASL, SI is a web based student information system. Part of the ProgressBook suite of software. Includes all training and support as well as weekly newsletters and webinars.
GradeBook Application – web based solution for district staff. Includes attendance, grade book, report cards, and on-line Parent Access. Part of the ProgressBook suite of software and now includes VirtualClassroom.
Special Education Software – allows K-12 staff to write, manage, and report special education documents on-line, provide IEPs, 504s. Part of the ProgressBook suite of software.
DataMap
Data Analysis Tool – Provides student performance data for teachers and administrators. Part of the ProgressBook suite of software. Learn more...
VirtualClassroom
Learning Management System – aligned with State academic standards. Provided as a part of the GradeBook software at no additional cost.
Special Education Software - allows K-12 staff to write, manage, and report special education documents on-line, provide IEPs, 504s
aSc Scheduler
Timetable Building – Student scheduling software. Used in conjunction with Student Information (SIS)
Microsoft Reporting Services
SQL Server 2008 Microsoft Reporting Services is an ad-hoc report building tool that provides users the ability to generate reports from the Daslr database. The Daslr database is a read-only database that accesses the live DASL database via views for data retrieval. Microsoft reporting services provides end users the ability to extract data that may not be available in the form of a report in the DASL application. Once a report is saved it can be ran multiple times and each time the report will contain real-time data. Reporting services may only be used by districts that are live on DASL.
You can access the MRS application under Portals
SWOCA offers a variety of services to member districts in educational technology integration including the use of INFOhio resources. We provide training and support in the effective use of library circulation software as well as library automation and cataloging. We also provide professional development opportunities on the integration of technology in the classroom
The best way to receive support is by using one of these ways:
By phone: (513)869-4724
By email: infohiosupport@swoca.net
Library Services Support
Tracy Varner
INFOhio Support LiaisonAs an INFOhio Provider for SWOCA, I assist K-12 public, private, and parochial school educators in the implementation of the SirsiDynix Symphony and Enterprise Library Services Platforms in addition to INFOhio's PreK-12 Digital Library resources. I enjoy combining my love of all things library/technology and the opportunity for coaching and collaborating with librarians and teachers. In my 28-year career as an educator, I have served as an elementary classroom teacher, an elementary, middle, and high school librarian, a district technology coordinator, an INFOhio Library Support Specialist at the Hamilton Clermont Cooperative ITC, and an INFOhio State Support Specialist at The Management Council of the OECN.
513-869-4724
tracy@swoca.net
This was a wonderful opportunity for me to meet other library specialist and collaborate with them. Informative on updates with INFOhio and technology for the upcoming year. Thank You!
INFOhio Spring 2018 User Group Meeting - Class Evaluation
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Comprehensive library support
INFOhio
Library Support Services includes:
- 21st Century Learning Commons
- ICoach Instruction and Leadership for 21st Century Learning Skills
- INFOhio Electronic Resources
- SirsiDynix Library Automation Software Application/Support and Training
- Content Enrichment
SWOCA offers a comprehensive selection of hosted IT services to support educational institutions and organizations.The best way to receive support from our tech team is by using one of these ways:
By phone: (513) 869-4750
For Technical Services support: tsssupport@swoca.net
Tech Support Team
Marc Hopkins
Chief Technology OfficerMarc leads SWOCA's technology teams and SWOCA's overall technical vision and strategy, policies, and protocols for underlying IT infrastructure. He holds an M.B.A. in Leadership, a B.A. in Communications, and multiple professional certifications including Cisco's CCNA and and CoSN's CETL.
(513) 869-4751
marc@swoca.netPatrick Burgess
Cyber Security AnalystPat joined SWOCA with the class of 2013. After 9 years as System Engineer, he now acts as our Cyber Security Analyst and is involved with business development. He holds a B.S. in Cyber Security and Information Assurance and multiple professional certifications.
(513) 869-4762
pat@swoca.netDenis Vasiliaca
Network EngineerDenis is our Network Engineer who is responsible for the design and high-level operation of SWOCA’s very large and complex data network, both wired and wireless.
(513) 869-4752
denis@swoca.netJim Spence
Database Administrator/EngineerJim is our database administrator and creates customized student reports and data extracts for our school districts. Through Microsoft Reporting Services (MRS) Jim is able to provide data most relevant to decision making at the school building or district level.
(513) 869-4726
Jim@swoca.netWes Caudill
Senior Systems AdministratorWes is one of our Systems Engineers who specializes in keeping our fiscal software running as well as providing Progressbook support and consulting services.
(513) 869-4741
wes@swoca.netJacob Smith
Network Security EngineerJacob joined SWOCA in 2020 as our Network Security Engineer. Jacob supports our member district’s LAN, WIFI, and WAN networks. He’s also responsible for the daily operations of our firewall stack and network monitoring systems. He has 7 years of experience, most recently as the network administrator from one of our largest member districts.
513-869-4754
jacob@swoca.netSuzette Ritchey
Desktop Support TechnicianSuzette joined SWOCA in 2022 as a Desktop Support Technician. An alumni of the University of Cincinnati, Suzette is responsible for providing technology support for local governmental entities, as well as internal tech support at SWOCA.
513-869-4764
suzette@swoca.netMatt Ross
Systems AdministratorMatt joined SWOCA as a Systems Administrator in 2022. He brings with him two years of experience with automating and supporting infrastructure as a DevOps Engineer for Sony PlayStation in Waterloo, Ontario and a B. S. in Computer Information Systems. Matt helps maintain our existing software solution implementations while seeking to automate some of our processes where applicable.
513-869-4765
matt@swoca.net
I wanted to take a moment to commend your technical staff on their exceptional abilities and support.
Adam Truex, CTO, OME-RESA
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Ticket
Comprehensive tech support
Exchange email hosting
Centrally managed Exchange server access. Two gigabytes of e-mail storage included
Email archiving
Non-repudiative e-mail archiving
Internet Access
Access to commodity Internet and Internet 2
Internet Filtering
Internet filtering based on district’s policy
CISCO Voice Over IP (VOIP)
Managed IP phone system, including support and maintenance
Hosted Virtual Servers
Customizable hosted servers for any application. System backups are included.
Hosted VDI
Hosted Windows 7 desktops, accessible from any location
Managed Wireless
Fully managed wireless system, including access point, support and configuration
Network Design, Configuration and Management
Assistance with network upgrades; design, configuration, and implementation
Remote Backup
Backup district’s local server resources to a central backup solution
Disaster Backup
Local access to resources in the event of failure
Local governments can save money and reduce long-term operating costs through the shared-services model of IT services that SWOCA provides. Through a partnership with the Butler County Educational Services Center, SWOCA can provide turn-key technology services for local governments from desktop management, to network security management, to wireless security systems at costs that are lower than most organizations currently pay. Contact us today to see how SWOCA’s shared-services model can work for your township or municipality.
The teams at SWOCA work well together and provide good training. They are loved by all!
Susan Bachmann, Hamilton City Schools
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Comprehensive municipal services support
Exchange email hosting
Centrally managed Exchange server access. Two gigabytes of e-mail storage included
Email archiving
Non-repudiative e-mail archiving
Internet Access
Access to commodity Internet and Internet 2
Internet Filtering
Internet filtering based on district’s policy
CISCO Voice Over IP (VOIP)
Managed IP phone system, including support and maintenance
Hosted Virtual Servers
Customizable hosted servers for any application. System backups are included.
Hosted VDI
Hosted Windows 7 desktops, accessible from any location
Managed Wireless
Fully managed wireless system, including access point, support and configuration
Network Design, Configuration and Management
Assistance with network upgrades; design, configuration, and implementation
Remote Backup
Backup district’s local server resources to a central backup solution
Disaster Backup
Local access to resources in the event of failure