Support
We're here to help.
When you need help, we are here for you.
Our software teams have a 98.5% satisfaction rate for customer support and nearly 99% satisfaction on problem resolution through helpdesk tickets. Our team of dedicated professionals are here to support your staff and your district needs.
Whether you want to call, email or send in a helpdesk ticket we are here to help you.
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Our dedicated team of fiscal specialists are here to make sure your accounting and payroll processes run efficiently and effectively every day. We understand that these core services are vital to your daily operations. Whether you have questions about payroll deductions, year-end closeout procedures, or you need to add a new user to the system, we are just a phone call or email away. The best way to receive support from our fiscal team is by using one of these ways:
By phone: (513) 869-4730
By email: fassupport@swoca.net
Fiscal accounting support team
Kelley Campbell
Fiscal Services Team LeaderKelley is the Team Leader for Fiscal Accounting Support (FAS) which includes accounting (USAS), payroll (USPS) and supports other fiscal applications, such as FISCWeb, USASWeb, and USASDW. Kelley is active at the state level in various activities that supports the mission of SWOCA. Kelley also coordinates and provides all fiscal program training and webinars.
(513) 869-4734
Stephanie Thompson
Fiscal Support LiaisonStephanie is the newest addition to the SWOCA staff and brings payroll experience to the fiscal team.
(513) 869-4733
Von Vu
ProgrammerVon is our programmer and the expert on state software. Von specializes in writing customized reports and troubleshoots problems for the fiscal services team.
(513) 869-4733
The customer service we receive on situations that come up are impeccable!
Jean Ann Cloud, Warren County Career Center
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Ticket
Comprehensive fiscal support
USPS
Uniform School Payroll System – Includes all training and support, enhanced reporting for ACA, weekly newsletters, webinars, annual roundtable sessions, USPSWeb, and required state and federal reporting.
USAS
Uniform School Accounting System – Includes all training and support, weekly newsletters, webinars, annual roundtable sessions, 5-Year Forecast, USASWeb, USASDW (data warehouse), and required state and federal reporting.
EIS
Equipment Inventory System – Complete support of inventory system for asset tracking, GAAP compliance, and insurance reporting.
Safari/ODBC
Report Builder – Customize reports and extracts using Safari for USAS and USPS data.
KIOSK
Employee Information System – Integrated leave system with USPS, pay slips and W-2 access, IPDP compliance.
FISCWeb
Report Repository – Customized district financial reports available on-line, updated nightly, password protected.
Cherwell
Helpdesk System – Online system for problem resolution.
OnBase Document Management
Document Management and Retrieval System – allows districts to electronically index/store district’s documents, such as Board minutes; payroll information; budgetary reports; student files.
AESOP Integration
Payroll integration/automation software; eliminates duplicate data entry into USPS.
ProcessMaker
Paperless workflow system; includes the following workflows:
- Student Emergency Medical Forms
- Student Acceptable Use Form
- HR New Hire Forms
- Discipline Referral
- Requisition
- Field Trip Form
- Mileage Reimbursement Form
SWOCA has dedicated specialists to help you make sense of all the student services available and to help you when you need it most.
School buildings and districts rely on student software services each day for attendance, grade reporting, and scheduling, just to name a few. We understand these systems are critical to maintain smooth operations for you each and every school day.
The best way to receive support from our student team is by using one of these ways:
By phone: (513) 869-4720
For student services support: ssssupport@swoca.net
For EMIS support: emissupport@swoca.net
Student services support team
Glenda Baker
Student Services Team LeaderGlenda is the Team Leader for Student Support Services (SSS) which includes the ProgressBook suite of software, EMIS reporting, and DASL. Glenda is active at the state level on various committees that supports the mission of SWOCA. Glenda coordinates all student program trainings and webinars.
(513) 869-4722
Sue Amburgey
Student Services LiaisonSue specializes in providing support for our school buildings with the student software StudentInformation. Sue also conducts numerous trainings each year on scheduling and report cards as well supporting other student applications.
(513) 869-4725
Theresa Reid
EMIS Support LiaisonTheresa is one of our EMIS specialists and is active on state committees related to reporting compliance. Theresa also assist districts with troubleshooting data issues and state report card elements.
(513) 869-4723
Elizabeth Davis
EMIS Support LiaisonElizabeth specializes in EMIS compliance and reporting for both staff and student data. She also conducts numerous trainings on EMIS reporting, new EMIS coordinator training, and assists districts with troubleshooting data reporting.
(513) 869-4729
Karren Lehman
ProgressBook Support LiaisonKarren specializes in supporting all aspects of GradeBook, within ProgressBook, as well as special services (SpS). Karen also conducts trainings on GradeBook and troubleshoots issues.
(513) 869-4728
Knowing SWOCA is our support increases my confidence.
Anonymous, EMIS Café Session, May 2016
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Ticket
Comprehensive student support
EMIS
Education Management Information System – State required reporting system for student, staff, and financial information. Includes all training and support, webinars, and weekly newsletters.
StudentInformation
StudentInformation System – formerly known as DASL, SI is a web based student information system. Part of the ProgressBook suite of software. Includes all training and support as well as weekly newsletters and webinars.
GradeBook
GradeBook Application – web based solution for district staff. Includes attendance, grade book, report cards, and on-line Parent Access. Part of the ProgressBook suite of software.
SpecialServices
Special Education Software – allows K-12 staff to write, manage, and report special education documents on-line, provide IEPs, 504s. Part of the ProgressBook suite of software.
DataMap
Data Analysis Tool – Provides student performance data for teachers and administrators. Part of the ProgressBook suite of software. Learn more…
VirtualClassroom
Learning Management System – aligned with State academic standards. Part of the ProgressBook suite of software.
MSB
Master Schedule Builder – student scheduling software used in conjunction with SIS.
IEP Anywhere
Special Education Software – allows K-12 staff to write, manage, and report special education documents on-line, provide IEPs, 504s
aSc Scheduler
Timetable Building – Student scheduling software. Used in conjunction with Student Information (SIS)
Microsoft Reporting Services
SQL Server 2008 Microsoft Reporting Services is an ad-hoc report building tool that provides users the ability to generate reports from the Daslr database. The Daslr database is a read-only database that accesses the live DASL database via views for data retrieval. Microsoft reporting services provides end users the ability to extract data that may not be available in the form of a report in the DASL application. Once a report is saved it can be ran multiple times and each time the report will contain real-time data. Reporting services may only be used by districts that are live on DASL.
You can access the MRS application under Portals
SWOCA offers a variety of services to member districts in educational technology integration including the use of INFOhio resources. We provide training and support in the effective use of library circulation software as well as library automation and cataloging. We also provide professional development opportunities on the integration of technology in the classroom
The best way to receive support is by using one of these ways:
By phone: (513)869-4724
By email: infohiosupport@swoca.net
Library services support team
Kathy Aurigemma
Technology Integration Specialist/INFOhio LiaisonKathy provides support for the library and media specialists in our school districts through the INFOhio program. She also provides assistance with technology integration in the classroom and conducts several trainings and in-service opportunities for both classroom teachers and building media staff.
(513) 869-4724
SWOCA provides relevant training in a fun and collaborative learning environment.
Sheri Ballman, Mason City Schools
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Ticket
Comprehensive library support
INFOhio
Library Support Services includes:
- 21st Century Learning Commons
- ICoach Instruction and Leadership for 21st Century Learning Skills
- INFOhio Electronic Resources
- SirsiDynix Library Automation Software Application/Support and Training
- Content Enrichment
SWOCA offers a comprehensive selection of hosted IT services to support educational institutions and organizations.The best way to receive support from our tech team is by using one of these ways:
By phone: (513) 869-4750
For network support: netsupport@swoca.net
For system support: syssupport@swoca.net
Tech support team
Marc Hopkins
Network Systems ManagerAs the Network Systems Manager, Marc provides support for technology coordinators for all of our clients and ensures internet operations are sufficient to meet the demands of all entities. As a part of the SWOCA leadership team, Marc assists districts with network operations, infrastructure needs and managed services such as VoIP and wireless networks.
(513) 869-4751
Denis Vasiliaca
Network EngineerDenis is our Network Engineer who is responsible for the design and high-level operation of SWOCA’s very large and complex data network, both wired and wireless.
(513) 869-4752
Michael Mulcahey
Network SpecialistMichael is our Network Specialist who assists our districts with daily network operations, including LAN & WAN support, security, Web filtering & reporting.
(513) 869-4745
Brad Pursell
Server Systems ManagerBrad is our Server Systems Manager and a member of the SWOCA leadership team. His role in maintaining software systems, servers, and email services are critical to the daily operations of our member school districts.
(513) 869-4753
Patrick Burgess
Systems Administrator IIPat is one of our Systems Engineers who specializes in supporting the Progressbook Suite, email, and providing systems engineering consulting services.
(513) 869-4762
Wes Caudill
Systems Administrator IWes is one of our Systems Engineers who specializes in keeping our fiscal software running as well as providing Progressbook support and consulting services.
(513) 869-4741
Jim Spence
Database Administrator/EngineerJim is our database administrator and creates customized student reports and data extracts for our school districts. Through Microsoft Reporting Services (MRS) Jim is able to provide data most relevant to decision making at the school building or district level.
(513) 869-4726
I wanted to take a moment to commend your technical staff on their exceptional abilities and support.
Adam Truex, CTO, OME-RESA
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Ticket
Comprehensive tech support
Exchange email hosting
Centrally managed Exchange server access. Two gigabytes of e-mail storage included
Email archiving
Non-repudiative e-mail archiving
Internet Access
Access to commodity Internet and Internet 2
Internet Filtering
Internet filtering based on district’s policy
CISCO Voice Over IP (VOIP)
Managed IP phone system, including support and maintenance
Hosted Virtual Servers
Customizable hosted servers for any application. System backups are included.
Hosted VDI
Hosted Windows 7 desktops, accessible from any location
Managed Wireless
Fully managed wireless system, including access point, support and configuration
Network Design, Configuration and Management
Assistance with network upgrades; design, configuration, and implementation
Remote Backup
Backup district’s local server resources to a central backup solution
Disaster Backup
Local access to resources in the event of failure
Local governments can save money and reduce long-term operating costs through the shared-services model of IT services that SWOCA provides. Through a partnership with the Butler County Educational Services Center, SWOCA can provide turn-key technology services for local governments from desktop management, to network security management, to wireless security systems at costs that are lower than most organizations currently pay. Contact us today to see how SWOCA’s shared-services model can work for your township or municipality.
The teams at SWOCA work well together and provide good training. They are loved by all!
Susan Bachmann, Hamilton City Schools
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Contact
Comprehensive municipal services support
Exchange email hosting
Centrally managed Exchange server access. Two gigabytes of e-mail storage included
Email archiving
Non-repudiative e-mail archiving
Internet Access
Access to commodity Internet and Internet 2
Internet Filtering
Internet filtering based on district’s policy
CISCO Voice Over IP (VOIP)
Managed IP phone system, including support and maintenance
Hosted Virtual Servers
Customizable hosted servers for any application. System backups are included.
Hosted VDI
Hosted Windows 7 desktops, accessible from any location
Managed Wireless
Fully managed wireless system, including access point, support and configuration
Network Design, Configuration and Management
Assistance with network upgrades; design, configuration, and implementation
Remote Backup
Backup district’s local server resources to a central backup solution
Disaster Backup
Local access to resources in the event of failure