Support
We're here to help.
When you need help, we are here for you.
Our software teams have a 98.5% satisfaction rate for customer support and nearly 99% satisfaction on problem resolution through helpdesk tickets. Our team of dedicated professionals are here to support your staff and your district needs.
Whether you want to call, email or send in a helpdesk ticket we are here to help you.
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Our dedicated team of fiscal specialists are here to make sure your accounting and payroll processes run efficiently and effectively every day. We understand that these core services are vital to your daily operations. Whether you have questions about payroll deductions, year-end closeout procedures, or you need to add a new user to the system, we are just a phone call or email away. The best way to receive support from our fiscal team is by using one of these ways:
By phone: (513) 869-4730
For assistance email fassupport@swoca.net
Fiscal accounting support team
Kelley Campbell
Fiscal Services Team LeaderKelley is the Team Leader for the fiscal services department which includes accounting (USAS), payroll (USPS) programs and she also supports other fiscal applications such as eFinancePLUS. Kelley is a member of OASBO, having presented at several regional meetings, and is active at the state level as a part of the Fiscal Redesign Oversight Committee that has been overseeing the new state software project. With the assistance of her team, Kelley coordinates and provides all fiscal program training and webinars. Kelley has 16 years of experience in using and supporting fiscal software.
(513) 869-4734
Britney McClain
Fiscal Support Liaison/Redesign SpecialistBritney is the newest member of our fiscal support team, joining SWOCA in 2020. She will be assisting with the Redesign migrations and state software customer support, as well as general fiscal guidance and assistance to our members. Britney comes to SWOCA with over 10 years of payroll, Human Resources, and training experience.
513-869-4731
All SWOCA areas are very responsive and staffed by experienced and knowledge-able people.
2018 MCOECN Customer Satisfaction Survey
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Comprehensive fiscal support
USPS
Uniform School Payroll System – Includes all training and support, enhanced reporting for ACA, weekly newsletters, webinars, annual roundtable sessions, USPSWeb, and required state and federal reporting.
USAS
Uniform School Accounting System – Includes all training and support, weekly newsletters, webinars, annual roundtable sessions, 5-Year Forecast, USASWeb, USASDW (data warehouse), and required state and federal reporting.
eFinancePLUS
eFinancePLUS software – a comprehensive enterprise resource planning (ERP) application for financial and human resource operations. Provided in partnership with PowerSchool, eFinancePLUS is a powerful and affordable solution for many school districts.
Safari/ODBC
Report Builder – Customize reports and extracts using Safari for USAS and USPS data.
KIOSK
Employee Information System – Integrated leave system with USPS, pay slips and W-2 access, IPDP compliance.
FISCWeb
Report Repository – Customized district financial reports available on-line, updated nightly, password protected.
SWOCA Helpdesk
Helpdesk System – Web-based system for problem resolution and additional product support.
SCView
Document Management and Workflow System - allows districts to electronically index/store district’s documents, such as Board minutes; payroll information; budgetary reports; and student files. SCView also integrates workflows for requisitions, timesheets, and much more.
AESOP Integration
Payroll integration/automation software; eliminates duplicate data entry into USPS.
SWOCA has dedicated specialists to help you make sense of all the student services available and to help you when you need it most.
School buildings and districts rely on student software services each day for attendance, grade reporting, and scheduling, just to name a few. We understand these systems are critical to maintain smooth operations for you each and every school day.
The best way to receive support from our student team is by using one of these ways:
By phone:
Student Services (513) 869-4780
EMIS Support (513) 869-4775
For Student Services and EMIS assistance email ssssupport@swoca.net
Student services support team
Glenda Baker
Student Services Team LeaderGlenda is the Team Leader for Student Support Services (SSS) which includes the ProgressBook Suite of products, several scheduling applications, and EMIS reporting. Glenda is active at the state level on various committees that support the mission of SWOCA. With the assistance of her team, Glenda coordinates all student program trainings and webinars.
(513) 869-4722
Sue Amburgey
Student Support LiaisonSue has been with SWOCA since January of 2003 and is a part of our Student Services Support Team. She specializes in face-to-face training as well as virtual training and helpdesk support. Sue supports our district users in all ProgressBook modules such as StudentInformation and Gradebook. Sue’s main goal is to make sure SWOCA customers have the tools and knowledge they need to do their job effectively.
(513) 869-4725
Kim Rison
Student Support LiaisonKim is a member of the Student Services Team joining SWOCA in July 2018. She comes to us with over 21 years of experience in student services at New Miami Schools and over 10 years using the ProgressBook Suite of products.
513-869-4727
Elizabeth Davis
EMIS Support LiaisonElizabeth specializes in EMIS compliance and reporting for both staff and student data. She also conducts numerous trainings on EMIS reporting, new EMIS coordinator training, and assists districts with troubleshooting data reporting. Elizabeth is a member of OAEP and the EMIS Advisory Council that reports to the Ohio Department of Education
(513) 869-4729
Mary Harden
EMIS Support LiaisonMary is the newest member of the EMIS Services Support Team, joining SWOCA in 2021. Mary comes to us from Madison Local School District. She has worked in the student services section of education for nine years, and for the past seven years, as an EMIS Coordinator. She is a member of OAEP and is currently participating in the SWOCA's SEAL program, scheduled to graduate in May 2021.
513-869-4718
Theresa Reid
Student Support LiaisonTheresa has over 30 years of experience with student software and EMIS reporting. She currently coordinates our SWOCA EMIS Advanced Leadership (SEAL) program.
(513) 867-1028
SWOCA is wonderful to work with. Their response time when you need help is great and they always go above and beyond to help with any issues.
2018 MCOECN Customer Satisfaction Survey
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Ticket
Comprehensive student support
EMIS
Education Management Information System – State required reporting system for student, staff, and financial information. Includes all training and support, webinars, and weekly newsletters.
StudentInformation System – formerly known as DASL, SI is a web based student information system. Part of the ProgressBook suite of software. Includes all training and support as well as weekly newsletters and webinars.
GradeBook Application – web based solution for district staff. Includes attendance, grade book, report cards, and on-line Parent Access. Part of the ProgressBook suite of software and now includes VirtualClassroom.
Special Education Software – allows K-12 staff to write, manage, and report special education documents on-line, provide IEPs, 504s. Part of the ProgressBook suite of software.
DataMap
Data Analysis Tool – Provides student performance data for teachers and administrators. Part of the ProgressBook suite of software. Learn more...
VirtualClassroom
Learning Management System – aligned with State academic standards. Provided as a part of the GradeBook software at no additional cost.
Special Education Software - allows K-12 staff to write, manage, and report special education documents on-line, provide IEPs, 504s
aSc Scheduler
Timetable Building – Student scheduling software. Used in conjunction with Student Information (SIS)
Microsoft Reporting Services
SQL Server 2008 Microsoft Reporting Services is an ad-hoc report building tool that provides users the ability to generate reports from the Daslr database. The Daslr database is a read-only database that accesses the live DASL database via views for data retrieval. Microsoft reporting services provides end users the ability to extract data that may not be available in the form of a report in the DASL application. Once a report is saved it can be ran multiple times and each time the report will contain real-time data. Reporting services may only be used by districts that are live on DASL.
You can access the MRS application under Portals
SWOCA offers a variety of services to member districts in educational technology integration including the use of INFOhio resources. We provide training and support in the effective use of library circulation software as well as library automation and cataloging. We also provide professional development opportunities on the integration of technology in the classroom
The best way to receive support is by using one of these ways:
By phone: (513)869-4724
By email: infohiosupport@swoca.net
Library services support team
Kathy Aurigemma
Technology Integration Specialist/INFOhio LiaisonKathy provides support for the library and media specialists in our school districts through the INFOhio program. She also provides assistance with technology integration in the classroom and conducts several trainings and in-service opportunities for both classroom teachers and building media staff.
(513) 869-4724
This was a wonderful opportunity for me to meet other library specialist and collaborate with them. Informative on updates with INFOhio and technology for the upcoming year. Thank You!
INFOhio Spring 2018 User Group Meeting - Class Evaluation
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Ticket
Comprehensive library support
INFOhio
Library Support Services includes:
- 21st Century Learning Commons
- ICoach Instruction and Leadership for 21st Century Learning Skills
- INFOhio Electronic Resources
- SirsiDynix Library Automation Software Application/Support and Training
- Content Enrichment
SWOCA offers a comprehensive selection of hosted IT services to support educational institutions and organizations.The best way to receive support from our tech team is by using one of these ways:
By phone: (513) 869-4750
For network support: netsupport@swoca.net
For system support: syssupport@swoca.net
Tech support team
Marc Hopkins
Network Systems ManagerAs the Network Systems Manager, Marc provides support for technology coordinators for all of our clients and ensures internet operations are sufficient to meet the demands of all entities. As a part of the SWOCA leadership team, Marc assists districts with network operations, infrastructure needs and managed services such as VoIP and wireless networks.
(513) 869-4751
Denis Vasiliaca
Network EngineerDenis is our Network Engineer who is responsible for the design and high-level operation of SWOCA’s very large and complex data network, both wired and wireless.
(513) 869-4752
Jacob Smith
Network Security EngineerJacob joined SWOCA in 2020 as our Network Security Engineer. Jacob supports our member district’s LAN, WIFI, and WAN networks. He’s also responsible for the daily operations of our firewall stack and network monitoring systems. He has 7 years of experience, most recently as the network administrator from one of our largest member districts.
513-869-4754
Brad Pursell
Server Systems ManagerBrad is our Server Systems Manager and a member of the SWOCA leadership team. His role in maintaining software systems, servers, and email services are critical to the daily operations of our member school districts.
(513) 869-4753
Patrick Burgess
Systems Administrator IIPat is one of our Systems Engineers who specializes in supporting the Progressbook Suite, email, and providing systems engineering consulting services.
(513) 869-4762
Wes Caudill
Systems Administrator IWes is one of our Systems Engineers who specializes in keeping our fiscal software running as well as providing Progressbook support and consulting services.
(513) 869-4741
Ami Brewer
Desktop Support TechnicianAmi joined SWOCA in 2019 as our Desktop Support Technician. An alumni of the Information Technology program at Butler Tech, Ami is responsible for providing technology support for local governments, specifically Fairfield Township, as well as internal tech support at SWOCA.
513-869-4764
Jim Spence
Database Administrator/EngineerJim is our database administrator and creates customized student reports and data extracts for our school districts. Through Microsoft Reporting Services (MRS) Jim is able to provide data most relevant to decision making at the school building or district level.
(513) 869-4726
I wanted to take a moment to commend your technical staff on their exceptional abilities and support.
Adam Truex, CTO, OME-RESA
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Comprehensive tech support
Exchange email hosting
Centrally managed Exchange server access. Two gigabytes of e-mail storage included
Email archiving
Non-repudiative e-mail archiving
Internet Access
Access to commodity Internet and Internet 2
Internet Filtering
Internet filtering based on district’s policy
CISCO Voice Over IP (VOIP)
Managed IP phone system, including support and maintenance
Hosted Virtual Servers
Customizable hosted servers for any application. System backups are included.
Hosted VDI
Hosted Windows 7 desktops, accessible from any location
Managed Wireless
Fully managed wireless system, including access point, support and configuration
Network Design, Configuration and Management
Assistance with network upgrades; design, configuration, and implementation
Remote Backup
Backup district’s local server resources to a central backup solution
Disaster Backup
Local access to resources in the event of failure
Local governments can save money and reduce long-term operating costs through the shared-services model of IT services that SWOCA provides. Through a partnership with the Butler County Educational Services Center, SWOCA can provide turn-key technology services for local governments from desktop management, to network security management, to wireless security systems at costs that are lower than most organizations currently pay. Contact us today to see how SWOCA’s shared-services model can work for your township or municipality.
The teams at SWOCA work well together and provide good training. They are loved by all!
Susan Bachmann, Hamilton City Schools
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Comprehensive municipal services support
Exchange email hosting
Centrally managed Exchange server access. Two gigabytes of e-mail storage included
Email archiving
Non-repudiative e-mail archiving
Internet Access
Access to commodity Internet and Internet 2
Internet Filtering
Internet filtering based on district’s policy
CISCO Voice Over IP (VOIP)
Managed IP phone system, including support and maintenance
Hosted Virtual Servers
Customizable hosted servers for any application. System backups are included.
Hosted VDI
Hosted Windows 7 desktops, accessible from any location
Managed Wireless
Fully managed wireless system, including access point, support and configuration
Network Design, Configuration and Management
Assistance with network upgrades; design, configuration, and implementation
Remote Backup
Backup district’s local server resources to a central backup solution
Disaster Backup
Local access to resources in the event of failure